Support

Stuck? Say so.

Quickest is from inside the app, because your phone tells us what went wrong. Email works too. A person replies, usually the same day.

Ways to get help

In the app

You → Help & support. The usual questions are answered there, and there's a button to send us a ticket with your device details attached.

Shake to report

Something on screen looks wrong? Shake your phone, anywhere in M IN. A report sheet opens with a screenshot of where you were. Add a line, send.

Safety problem

Report a person, plan or message from the three-dots menu, or read the safety centre. If someone's in danger right now, call 112 first.

Email

support@sayim.in, for anything else or if you can't get into the app. Put the email or phone number on your account in the message so we can find you.

What we promise. Every complaint is acknowledged within 24 hours and resolved within 15 days. Formal grievances go to our Grievance Officer at support@sayim.in. The legal detail is on the guidelines page.

Things that come up

I can't sign in

Forgot password on the sign-in screen, or sign in with your passkey. If you've changed your number or email and can't get a code, write to us from the old address if you still have it, and tell us the new one.

My photo hasn't shown up

Photos are looked at before they go live. Usually minutes, occasionally a day. If it's been longer, or it was declined and you think that's wrong, send a ticket and we'll look again.

How do I delete my account?

You → Account → Delete account. Everything's gone within 30 days. The privacy policy lists exactly what "everything" means.

When are you coming to my city?

We're starting in South India: Hyderabad and Vijayawada first, then more cities in Andhra Pradesh and Telangana, then the rest of the south. The app works anywhere, but you'll only see plans if people near you are posting them. Tell us where you are and we'll add it to the tally.

If you've found the address of our internal console for reports and tickets: it's for the team, it won't let you in, and there's nothing there for you. Everything you need is in the app or at support@sayim.in.